The policy is structured so you can quickly find answers to the questions which interest you the most.
For further questions regarding our security measures or practices, send us an email at firstname.lastname@example.org for us to share a copy of our latest security whitepaper.
Customer information is collected through various mediums to improve the accuracy of our product. This personal information is collected by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Are your responses anonymous?
Information we collect from other sources
We collect usage data about you whenever you interact with our Services. This may include which web pages you visit, what you click on, when you performed those actions, and other activities. Our web servers also keep log files that record data each time a device accesses our servers. The log files contain data about the nature of each access, including the originating IP address. We may combine this automatically collected log information with other information we collect about you. We do this to improve our Services, to improve our marketing activities, for system analytics, or to monitor or improve functionality. We also use referral data, which is collected when you navigate to our website from an external source (such as a link on another website or via an email), we record information about the source that referred you to us.
We also collect information from our customers with use of tracking technologies such as cookies, beacons, tags and scripts. Here are a few brief explanations of how they work.
Scripts are programs written specifically to automate tasks, and can be found in various forms on the web.
Beacons and tags are embedded objects, found in either emails or web pages, to allow for checking if a user has accessed content.
Using these tracking technologies, we analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
EngageRocket uses Stripe for processing payment online. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe. You can read more at https://stripe.com/docs/security/stripe.
Security of your information
However, please note that transmitting information over the Internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee that your information is absolutely secure in all situations. Security is a collaborative effort, so we also recommend that you create a sophisticated password for logging in to our services, and keep that password secret. If you suspect there has been any unauthorized access or misuse of your personal information, please contact us at email@example.com immediately.
Where is your information located?
We use Amazon Web Services (AWS) cloud services for EngageRocket. You can read more on AWS security here: https://aws.amazon.com/security/.
If you are situated within the EU, your information on the AWS cloud services is secured and compliant with the GDPR regulations as of 26 March 2018. You can read more on AWS GDPR compliance here: https://aws.amazon.com/blogs/security/all-aws-services-gdpr-ready/.
Do we use information to make automated decisions?
No, EngageRocket does not utilize information from you to make automated decisions.
How do we use the information we collect?
We use your personal information for a variety of purposes. In all such instances, we will not disclose any identifiable information about you, your respondents, or your company. In each case, the information we collect and hold is reasonably necessary for our business, including providing you with the services you would expect from us. We use your personal information to:
We will share your personal information with third parties only in the ways that are described in this privacy statement. To provide you with our Services we will often need to disclose your personal information to our staff or service providers that we use to operate our business. Examples of our service providers include: hosting services; project management software; email service providers; system monitoring services; customer support services; and website analytics. These companies are only authorized to use your personal information only as necessary to provide these services to us.
In most cases, the personal information that we disclose to our staff or service providers will be directly necessary to provide our services to you. However, there may be occasions where we may need to disclose your personal information to other people or organizations, including to:
We will respond to requests to access and correct (if necessary) your personal information as soon as possible. You have the following options regarding accessing, correcting or limiting the use or disclosure of your personal information:
If you are a user of the EngageRocket platform (for example a company administrator or respondent), we also collect, hold and process information about you on behalf of the Customer. This information includes data uploaded to the EngageRocket platform by the Customer (for example, your name, email address, employment and demographic data) and your survey responses and comments submitted using the EngageRocket platform.
To help us provide our Services to you and the Customer, we may transfer some of your personal information to our service providers (for example, support services or email service providers). Any transfers to our service providers are covered by our agreement with the Customer. Because we collect, hold and process your information on behalf of the Customer, you will need to contact the Customer if you want to
Social media widgets
Links to other websites
We display Customer or User testimonials and other endorsements on our website. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial or any other endorsement, please contact us at firstname.lastname@example.org.
Blog and Forums
Our website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To remove your personal information from our blog or community forum, please contact us at email@example.com. In some cases, we may not be able to remove your personal information, in such cases we notify you and explain why we are unable to fulfil your request.
EngageRocket collects de-identified aggregated benchmark data from its clients for the calculation of benchmark indexes. A benchmark index allows EngageRocket to highlight industry engagement standards, so Users can compare their own companies with others across similar industries or similar company sizes. By using our Services, by default you agree to provide your User data for our usage, even after termination of contract. We offer an opt-out system, where we delete our local backups of data if the customer does not wish to have the data used. However, our databases retain the data by default as it helps us create better and more accurate predictions for our Users. For any enquiries on opting out, please contact firstname.lastname@example.org.
The Personal Data Protection Act of Singapore (the “PDPA”) establishes data protection laws that govern the collection, use and disclosure of Personal Data and came into effect on July 2, 2014. EngageRocket is a recognized Infocomm Development Authority of Singapore (IDA) Data Intermediary as a Software-as-a-Service (SaaS) Service Provider (IDA Cloud Booklet 2015). As a Data Intermediary EngageRocket complies with the Protection and Retention Limitation Obligations of the Act. Details are set out below.
Background of the PDPA
Whether and to what extent the obligations imposed by the Data Protection Provisions apply depends on (i) whether we are operating in the capacity of a data principal or a data intermediary when Processing Personal Data in the provision of the EngageRocket Service. “Processing” in relation to Personal Data under the PDPA means the carrying out of any operation or set of operations in relation to Personal Data, and includes recording, holding, organisation, adaptation or alteration, retrieval, combination, transmission, erasure or destruction.
Obligations imposed by the data protection provision
1. The obligation to obtain, on or before the collection, the individual’s consent to the collection, use and disclosure of the individual’s Personal Data (the “Consent Obligation”).
2. The obligation to ensure that Personal Data is collected, used and disclosed only for purposes which consent was given or which a reasonable person would consider appropriate in the circumstances (the “Purpose Limitation Obligation”).
3. The obligation to notify the individual, on or before collection, use or disclosure, the purposes for which it is collecting, using and/or disclosing the individual’s Personal Data (the “Notification Obligation”).
4. The obligation to provide, upon the request of the individual, information about the ways in which the individual’s Personal Data has been or may have been used or disclosed in the year before the request, and allow the individual to correct his/her Personal Data (the “Access and Correction Obligation”).
5. The obligation to use reasonable effort to ensure that the Personal Data collected by or on its behalf is accurate and complete (the “Accuracy Obligation”).
6. The obligation to make reasonable security arrangements to protect the Personal Data and prevent unauthorised access, collection, use disclosure or similar risks (the “Protection Obligation”).
7. The obligation to cease retaining Personal Data or remove the means by which the Personal Data can be associated with an individual when the personal data is no longer necessary for business or legal purpose (“Retention Limitation Obligation”).
8. The obligation not to transfer Personal Data to a country or territory outside of Singapore except in accordance with the requirements under PDPA (“Transfer Limitation Obligation”).
9. The obligation to make information about its data protection policies, practices and complaints process available on request, and designating one or more individuals as its data protection officer to ensure that the organisation complies with the PDPA (“Openness Obligation”).
The PDPA applies only to Personal Data of individuals given in a personal capacity, for personal purposes and does not apply to “business contact information” which is defined in the PDPA as “an individual’s name, position name or title, business telephone number, business address, business electronic mail address or business fax number and any other similar information about the individual, not provided by the individual solely for his personal purposes”. An organization is not required to obtain consent or otherwise comply with the PDPA in collecting, using or disclosing any business contact information disclosed in the course of a commercial transaction.
Personal data provided by subscribers to us
How we comply with the PDPA as a data intermediary with regards to personal data in the service
We act as a data intermediary in connection with the use of the Service by our Subscribers and their Agents. Data intermediaries who process Personal Data on behalf of other organisations are only required to comply with two obligations under the PDPA when Processing this Personal Data
The Protection Obligation requires us to put in place appropriate administrative, physical and technical measures to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks to the Personal Data in our possession or under our control, regardless whether the Personal Data is stored in a central server, or on local storage media, or at facilities operated by a third party vendor. We utilize robust precautions to protect the confidentiality and security of the Personal Data within the Service, by employing technological, physical and administrative security safeguards, such as firewalls and carefully developed security procedures. These technologies, procedures and other measures are used in an effort to ensure that Personal Data is safe, secure, and only available to Subscribers and to those authorized to access such Personal Data. However, no internet, e-mail or other electronic transmission is ever fully secure or error free, so Subscribers should take care in deciding what information is transmitted, stored or hosted through the Service.
The Retention Limitation Obligation requires us to cease to retain Personal Data which is Processed or remove the means by which the Personal Data can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which the Personal Data was collected is no longer being served by retention of the Personal Data; and, the retention of the Personal Data is no longer necessary for legal or business purposes.