Chin Yin Ong
Chin Yin has been the Head of People at Grab since 2015, running the People Organisations and Grabber Technology Solutions teams. With over 20 years of experience, we're excited to have her take on the COVID-19 situation, and what has been on her plate.
Communication of plans in a timely way is essential. With 24/7 updates coming in from governments, independent health advisories and other organisations - it takes a real toll on teams who have to ensure these communications go out in a timely and accurate way.
Grab operates in over eleven locations - and this means that communications teams have to work harder on ensuring that communication within their teams are made properly.
Transparency is key - accepting the economic and social impact of the virus is vital, as explaining shifts in company policies and processes is equally important to ensuring engagement. Learn more about how communicating efficiently with your employees is important.
How does communication lead Grabbers to feel a sense of engagement? "Communicating care through each message", says Chin Yin. Showing care doesn't have to stop with kind words, but also through understanding anxieties of your co-workers. Chin Yin, further elaborates that Grab's human resources teams have been receiving questions from employees that are not work related, but their People Operations teams continue to find ways to support their Grabbers is vital in a period of widespread uncertainty.
While a BCP is focused on bringing operational processes set in place, a People Continuity Plan focuses on developing an environment that is supportive of your employee's emotional health, as well as developing procedures to manage critical business functions from
Here are some resources for building psychological resilience for your teams, developing your people strategy and introducing succession planning for your teams.
