Building organizational success from employee experience to customer experience

In a short period of time, COVID-19 has impacted the way we interact with our employees and customers through new technologies, new working arrangements, and new consumer behaviors and demands.

Studies have shown a direct link between employee experience (EX) and customer experience (CX). Customers that have a positive experience with a brand or organization will continue to remain loyal. Similarly, employees who are motivated, engaged and empowered are happier, and in turn will provide better customer care.

Organisations that put a greater focus on improving employee experience can expect better business outcomes. How can we as leaders improve EX in our organisation that contributes to a better CX?

In this webinar, we will discuss the correlation between the two.

Guest speakers: