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Halodoc is Indonesia’s largest and fastest-growing health tech startup. Since its foundation in 2016, Halodoc has grown at a rapid pace. To date, Halodoc has more than 20 million monthly active users and 700 employees, including local and foreign talents. Halodoc’s founders have a mission to simplify healthcare access for every Indonesian, which is why innovation is at the core of the business. Every person working at Halodoc is expected to work toward this common goal.
Indonesia
Build an organisational culture that prioritises innovation and passion through the use of real-time people data
"Halodoc’s mission is simple, but has a complex manifestation because healthcare access means different things from one person to another. In realising this mission, we need people who are not afraid to bend realities and come up with innovative solutions, because many of the needed solutions do not exist in the market yet,"
Jonathan Sudharta, Chief Executive Officer of Halodoc
To provide better healthcare access solutions for everyone with ‘Halodoc for the World’ spirit, Halodoc also employs global talents, as long as they share an aligned vision and mission. Halodoc believes that empowering both local and global talents is key in providing innovative healthcare access solutions; within Indonesia and eventually, in the global health scene.
However, growing a business with such a strong mission within a short period of time takes a lot of effort. One of the challenges faced by the organisation is talent management. Halodoc’s employees need to share the same passion in solving patients’ pains, so they can come up with innovative solutions. Hence, Halodoc needs a platform that can help in monitoring values integration across all layers of the organisation and ensure employees remain engaged throughout the prolonged period of the pandemic.
Halodoc’s HR team took the initiative to increase its tech capabilities by partnering with EngageRocket, the fastest-growing Asian employee experience platform. Through this partnership, the HR team is able to track employee engagement levels, monitor employee productivity and well-being in real-time. On top of that, the solution will ensure that each individual is aligned with Halodoc's mission and embodies its patient-focused mindset.
"Halodoc’s growth needs to be further supported and propelled with the use of technology. EngageRocket’s platform helps us to better address our people’s needs so the HR team can better facilitate individual and business growth."
Thomas Suhardja, Chief Human Capital at Halodoc
EngageRocket allows the HR team to conduct automated engagement surveys, seamlessly analyse results in real-time, and identify important drivers of employee engagement. Using EngageRocket’s platform, the HR team also has the ability to conduct performance reviews through automated 360 degree feedback reviews, enabling feedback gathering from direct managers, peers and colleagues.
This capability helps the HR team to gain meaningful insights about their people so they can take relevant follow-up actions after surveys are concluded. As a result, talent-related decisions can be tailored to be more targeted towards employees’ needs and business objectives. The effort in improving the HR team's people analytics capabilities serves Halodoc’s objective in nurturing an innovative and passionate culture so both the business and its people can grow together in the long run.
