Customer Case Study

Love, Bonito identifies engagement gaps based on EngageRocket real-time people insights

 logo love bonit



Region

Southeast Asia

Challenges

As the size of the team grows, proving an engaging talent value proposition for retaining & hiring the best people becomes critical.

 

Solution

BELONG — Employee Lifecycle Pulse Survey, Driver and Impact Analysis 

Results

  • Level up the HR capabilities by measuring the pulse of the organization in real-time
  • Make better strategic people decisions based on real-time data
  • Managers take immediate action on engagement gaps that impact workforce performance

 

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Published in Business Times

Love, Bonito, Singapore’s largest home-grown women‘s fashion brand, has partnered with EngageRocket, the leading Asian employee engagement software provider. With a current team of 150 employees and a strong online and retail presence across Singapore, Malaysia, Indonesia, and Cambodia, Love, Bonito needed a single source of truth to make better people decisions based on real-time data.

 

Love Bonito

 

 

Through this partnership, Love, Bonito aims to align customer and employee experience using data.

 

"We strongly believe our employees' experience should reflect the one we are trying to provide to our customers. We are investing time, effort, and money trying to understand our customers, measuring their satisfaction, and personalizing their journey, it’s only right that we want the same for our people,

Brandon Lee, Head of People & Culture at Love, Bonito

 

The solution will level up the HR capabilities by measuring the pulse of the organization in real-time. The data will be collected through automated engagement surveys, 360 reviews, and demographic analytics from onboarding to separation. The platform will instantly analyze and translate feedback into actionable insights, empowering managers to take immediate action on engagement gaps impacting workforce performance.  

 

Employee Experience

 

"Just as companies track data across their customers’ journey holistically to derive customer personas and identify ways to delight them, we are proud to help Love, Bonito do the same across their employees’ lifecycle to create personalized and positive experiences,

Chee Tung Leong, Co-founder and CEO at EngageRocket 

 

Through the collaboration with EngageRocket, Love, Bonito wants to provide an additional platform to enhance communication and encourage employees to share their feelings and opinions in a trusted and seamless manner. In parallel, HR and line managers will receive actionable recommendations to help their talents belong, grow and perform within the company.


During its growth phase, an organization undergoes various structural challenges. As the size of the team grows, proving an engaging talent value proposition for retaining and hiring the best people becomes critical.

We are growing fast - we increased our workforce by 50% last year, and we are planning to do the same by the end of this year. We needed a cost-effective and intuitive solution that can be scaled quickly ”, added Brandon Lee.

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